Effective 1 April 2021
First African ("us", "we" or "our") operate the First African website (hereafter referred to as “the website").
We use your data to provide and improve the service. By using the website, you agree to the collection and use of information in accordance with this policy.
Personal data means data about a living individual who can be identified from such data (or from data and other information in our possession or likely to come into our possession).
Usage data is data collected automatically, either generated by the use of the website or from the website infrastructure (for example, the duration of a page visit).
Cookies are small files stored on your desktop or laptop or mobile device.
Information collection and use: We collect different types of information for various purposes to provide and improve our website and our service to you.
Types of data collected
While using our website, we may ask you to provide personally identifiable information that can be used to contact or identify you (personal data).
Personally identifiable information may include, but is not limited to:
- Email address
- First name and surname/last name
- Phone/mobile number
- Cookies and usage data
We may collect information on how the website is accessed and used (usage data). Such usage data may include information such as your computer's IP (internet protocol) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies and tracking data
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use certain portions of our website.
Examples of cookies we use:
- session cookies to operate our website
- preference cookies to remember your preferences and various settings
- security cookies for security purposes
Use of data
First African uses the collected data for various purposes:
- to provide and maintain the website
- to notify you about changes to our website
- to allow you to participate in interactive features of our website when you choose to do so
- to provide customer care and support
- to provide analysis or valuable information so that we can improve the website
- to monitor the usage of the website
- to detect, prevent and address technical issues
Transfer of data
Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
Disclosure of data
First African may disclose your personal data in the good faith belief that such action is necessary to:
- comply with a legal obligation
- protect and defend First African’s rights or property
- prevent or investigate possible wrongdoing in connection with the website
- protect the personal safety of users of the service or the public
- protect First African against legal liability
If you are a European citizen, you have certain GDPR-associated individual rights.
If you are a South African citizen, you have certain POPIA-associated individual and business rights.
Security of data
The security of your data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to assist with our website services (service providers), to provide such services on our behalf or to assist us in analysing how our website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party service providers to monitor and analyse the use of our website.
__pdvt: Used in log of Crowdsignal survey data to aid in debugging customer problems.
ab: Used for AB testing of new features.
nux_flow_name: Identifies which user signup flow was shown to the user.
tk_ni / tk_ai / tk_qs: Gathers information for our own, first-party analytics tool about how our website is used; a collection of internal metrics for user activity, used to improve user experience.
tk_*r: Referral cookies used to analyse referrer behaviour for Jetpack connected sites, using WooCommerce.
wp-affiliate-tracker: Remembers the ID of the affiliate that referred the current user to WordPress.com.
utma / utmb / utmc / utmt / utmz / ga / gat / gid Google Analytics: Gathers information that helps us to understand how visitors interact with our website, which allows us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites.
Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location the application is accessed from. Google utilises the data collected to track and examine the use of this application, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.
Personal data collected: Cookies & usage data
Google Fonts is a typeface visualisation service provided by Google LLC or by Google Ireland Limited, depending on the location this application is accessed from that allows this application to incorporate content of this kind on its pages.
Contact form (this website)
By completing the contact form on this website and providing their data, users authorise this application to use these details to reply to their requests for information, quotes or any other kind of request as indicated by the form’s header. Users’ data will not be shared with external marketing companies.
Personal data collected: email address; first name; surname/last name; mobile/phone number.
Links to other websites
Our service does not directly address anyone under the age of 18 (children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that a child whom you are responsible for has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
Third party functions
Social website cookies
We have included sharing buttons on our website so that you can easily like or share our content on social media platforms.
How cookies are set
The privacy implications regarding social sharing will vary between social networks and will be dependent on the privacy settings you have chosen on such networks.
Visitor statistics cookies
Our cookies help us to:
- make our website work as you would expect it to
- improve the speed and security of the site
- allow you to share pages with online social networks
- continuously improve our website and services
- collect any personally identifiable information (without your permission)
- collect sensitive information (without your permission)
- pass data to advertising networks
- pass personally identifiable data to third parties
- pay sales commission
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so will however likely limit the functionality of our website (and a large proportion of the world's websites), as cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to what has become known as spyware. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
We will only retain your personal data for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
- retention of the record is required or authorised by law; or
- you have consented to the retention of the record.
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal data.
We may retain your personal data in physical or electronic records at our discretion.
Updating or removing
You may choose to correct or update the personal data you have submitted to us by contacting us via email or via the website.
You are entitled to a right to be forgotten. We will delete any personal data that you don’t want us to have. If you are a data subject of the Administrator or one of our customers (who is the data controller), then you must submit your request to the relevant data controller who will then delete your personal data.
We will notify our customers of any confirmed data breaches that has occurred. It is our customers’ responsibility to notify relevant supervisory authority and any affected data subjects of the data breach.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.